Online Creditcards Bank

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I started out as a credit card online member a few years ago, when a pre-approved notice was sent to me in the mail. After almost a year with my creditcard online, and considering my high monthly spending, was upgraded to the platinum card. The very first feature that I noticed, and which I have come to appreciate, is the professional, helpful, polite client support representatives; always ready and willing to respond to any question and fulfill almost any requirements.

I have utilized the platinum service umpteen times in the last few years, and am invariably more than just satisfied with the outcome. On my mom`s birthday, I buzzed the online credit card company and requested that a basket of cosmetics and perfume be delivered to her at her office. The rep gave me the assurance that they`d see to it and that the birthday girl would get the gift hamper before the end of the working day.

Somewhere along the line, the request was messed up. The vendor that the charge card firm had used to obtain the products to include in the gift hamper got the products all wrong. The rep contacted me immediately with the status of the order and proposed other possible solutions. To get to the point, the credit cards online bank called a leading shopping chain with an outlet in NY, and got them to prepare a basket containing a selection of the beauty products.

That wasn`t all – the gas credit cards company next proceeded to organize personal transport to collect the basket from the retailer - free of charge to me - and see that it got to my place. Needless to say, my mother was elated when she got the hamper and was astonished that all this was arranged by the credit cards issuer.

In addition, I used the platinum card travel program to book travel reservations, and thought that I was all set. One week before my travel date, I contacted the credit card online firm to double check my reservations, and was told that something had happened with my booking and that it had been kicked out of the hotel`s computer.

The credit card company immediately called the hotel where I had made the booking, talked about the issue with the hotel (which, incidentally, was all booked up) and somehow arranged for me to stay in a suite, but paying at the same rate - which was quite a bit less expensive when compared to the rate presently in effect - that I`d originally been quoted when I first made the room reservation.

Obviously, if it hadn`t been for the charge card company, I would have reached my destination only to find out that the hotel didn`t have a room for me. This has got to be the ultimate in customer service! How can you beat that kind of service?

I love this credit card, truly value the reaction from cashiers and on-looking customers when using it, and - most importantly - I respect the charge card firm for the professionalism with which they deal with and care about their highly-valued clients. I call myself a customer of the charge card company since I have forged an extremely positive financial partnership with this organization. They are not merely card issuers, they are a business who`s made it their business to work in the best interests of their choice set of credit card members. It is indisputably well worth the annual fee. The treatment from customer service reps is standard-setting. And there`s no purchase limit.

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